Support
Support, cancellation and refunds
How to reach the seller before or after a purchase. Requests are handled by a person; no response is legal, tax or regulatory advice.
CONTRACT_FIRST
International B2B qualification
For Europe, the UK, North America, GCC/MENA, APAC, Africa or Latin America, qualification is not an offer, quote or country clearance. Before any commercial commitment, the seller, jurisdiction, tax, contract, payment eligibility, delivery owner and support path must be verified for the exact scope.
Include only
Business country, organisation type, business problem, desired outcome and a short business-only need. No files, names, contacts or personal data.
Excluded from this route
Consumer, clinical, patient-data, emergency, sanctioned or otherwise high-risk requests. No payment route is issued from qualification.
Check a submitted case
TrustOps Revenue Gate Diagnostic — support, cancellation and refund route
Send support, cancellation and refund requests by email to fk.hermes23@gmail.com. The target first response is two working days. Before intake is confirmed usable, a paid engagement can be cancelled in full. After that, cancellation is limited to the scope not yet delivered. Mandatory consumer rights are unaffected.
As a secondary route, written requests can also be sent by post to Via Cantonale 46, 6705 Cresciano, Switzerland, as published in the legal notice.
Never send passwords, API keys, private encryption keys, patient records or personal data that the scope does not require. Delivery is reviewed by a person before it is released; nothing is delivered automatically, and no commercial outcome is guaranteed.
What support covers
- · Questions about a booking, intake or delivery of the diagnostic.
- · Questions about what the service does and does not include.
- · Data and deletion requests, as described in the privacy notice.
Support does not include legal, tax, accounting or regulatory advice, and no response constitutes such advice. Response times are a target, not a contractual guarantee.
Output disclaimer
Deliverables are documentation support based on the materials you provide, reviewed by a person. They contain no market statistics, no validated research and no promise of revenue, approval or conversion. You are responsible for reviewing the output and for local legal, tax and regulatory compliance in every market you use it in.